Policies & Insurance

At Jo & Cole, we are committed to delivering professional, ethical, and reliable support to every dental practice we work with. Our policies and insurance arrangements are in place to ensure transparency, protection, and peace of mind for our clients.

We operate in line with current industry standards and best practices within dentistry. Our work is guided by a strong foundation of clinical governance, compliance awareness, and business integrity. We maintain strict confidentiality at all times and ensure that all information shared with us is handled securely and responsibly.

Nicole’s clinical background ensures a thorough understanding of cross infection control, CQC requirements, and core clinical standards, while Joanne’s business expertise ensures that all systems and processes are implemented efficiently and professionally.

Our services focus on improving the day-to-day running of dental practices, including:

• Systems and workflow optimisation 
• Treatment coordination support 
• Patient journey improvements 
• Compliance guidance (including CQC readiness) 
• Cash flow and performance support 
• Team training and onboarding support 

We provide remote support and consultancy and do not take responsibility for the direct clinical treatment of patients.

Please note: we do not provide ongoing HR services. While we may support with recruitment and team integration, all employment responsibilities remain with the practice.

Our services are provided on a minimum 12-month contract, allowing sufficient time to implement meaningful, sustainable improvements and deliver measurable results for your practice.

We hold appropriate Professional Indemnity Insurance to cover the consultancy and advisory services we provide. This ensures that both our business and the practices we support are protected.

Proof of insurance can be provided upon request.

We take data protection seriously and operate in line with UK GDPR regulations. We are registered with the Information Commissioner’s Office (ICO), ensuring that all data is handled in accordance with current data protection laws.

All client and patient-related information is treated as strictly confidential and is only used for the purpose of delivering our services. We do not store or share sensitive data unnecessarily and ensure secure handling of all communications and documentation.

While we provide expert guidance and support, the implementation of recommendations and the day-to-day running of the practice remains the responsibility of the practice owner and team. We cannot be held liable for outcomes resulting from decisions made outside of our direct control.

Our aim is to deliver practical, effective, and measurable improvements to every practice we work with. We pride ourselves on clear communication, honesty, and a results-driven approach.